Return & Refund
Return and refund policy:
Return policy: At Brogan Boots, we aim to ensure a smooth shopping experience. Please review our return guidelines below.
Applies To:
Leather Boots
Accessories
Boot Care Products
1. Damaged or Incorrect Items
If you receive a damaged product or an item different from what you ordered, contact us at broganboots19@gmail.com within 3 days of delivery, including photos and videos of the issue. Once verified, we will provide an appropriate resolution—either a replacement or store credit (7 working days), as deemed suitable.
2. No Returns for Quality-Related Concerns
Brogan Boots is committed to offering premium, authentic leather products that match our website’s descriptions and images. As all products are independently sourced and crafted, we encourage customers to reach out before purchasing if they have questions.
broganboots19@gmail.com
3. No Refund Policy: All purchases from Brogan Boots are final. Refunds are not available under any circumstances, including:
Order cancellations
Dissatisfaction with the product
Change of mind
For approved returns due to damage or incorrect items (see Point 1), we offer store credit (7 working days) or a replacement, where replacement processing time is 3-4 working days and replacement delivery time is 7 Business Days—not monetary refunds
4. Final Sale on Promotional Items
Products purchased during sales, promotions, or discounts are considered final sale—they cannot be returned, refunded, or exchanged
5. Returns Due to Late Delivery
If an order is delayed beyond the estimated delivery window (excluding force majeure events such as strikes, natural disasters, or shipping restrictions), you may be eligible for a return review. Contact us for assistance.
6. Return Shipping Costs - If a return is approved. Brogan Boots will cover return and reshipping costs. Our support team will guide you through the process.
7. Questions Before Purchase?
We’re here to help! If you have concerns about sizing, quality, delivery timelines, or any other details, feel free to reach out before placing an order.
broganboots19@gmail.com